SHIPPING & RETURNS
SHIPPING POLICY
Shipping Policy
At Raventra, we are committed to delivering your order as quickly and safely as possible. Orders are processed within 1–3 business days after payment confirmation. Delivery times vary depending on your location and the shipping method selected at checkout.
Shipping costs are calculated during checkout based on the destination and order details. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
If you have any questions about your shipment or experience any delivery issues, please contact our customer support team. We are always happy to assist you and ensure your shopping experience is smooth and reliable.
RETURN & EXCHANGE POLICY
Return & Refund Policy
At Raventra, your satisfaction is our priority. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and returned with the original packaging.
Once we receive and inspect the returned item, we'll notify you of the approval status of your refund. Approved refunds will be issued to your original payment method within a few business days. If you receive a damaged, defective, or incorrect item, please contact our customer support as soon as possible so we can resolve the issue promptly.
Please note that certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions. For any questions regarding returns or refunds, our support team is always here to help.